Covering the essential steps to Managing Capability and the Capability Process for participants with people management responsibilities.

By the end of this training course, you will be able to:

• Understand the nature of poor performance within the workplace
• Have an appreciation for the causes of poor performance and the costs of inaction
• Know which Procedure to use
• Appreciate the importance of planning and understand your approach to managing performance/capability
• Recognise and practice the key skills needed in managing performance/capability
• Create a Performance Improvement Plan