Covering the essential steps to Managing Disciplinary and Grievance Issues for participants with people management responsibilities.

By the end of this training course, you will be able to:

• Identify what discipline and grievance mean
• Recognise the importance of managing ‘complaints’ to minimise the need for formal action
• Understand Investigations:
• Key Skills needed (questioning/active listening)
• ACAS Code and Introduction to GAT Paperwork
• Review Disciplinary and Grievance case studies and practice the key skills needed in managing issues