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Managing Conflict - Disciplinary and Grievance Issues

Covering the essential steps to Managing Disciplinary and Grievance Issues for participants with people management responsibilities.

By the end of this training course, you will be able to:

  • Identify what discipline and grievance mean
  • Recognise the importance of managing ‘complaints’ to minimise the need for formal action
  • Understand Investigations:
  • Key Skills needed (questioning/active listening)
  • ACAS Code and Introduction to GAT Paperwork
  • Review Disciplinary and Grievance case studies and practice the key skills needed in managing issues

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